ROLE OF HR TO INCORPORATE EMOTIONAL INTELLIGENCE(5)

INTELLIGENCE(5)

SOCIAL SKILLS

• Influence: Wielding effective tactics for persuasion
• Communication: Listening openly and sending convincing messages
• Conflict management: Negotiating and resolving disagreements
• Leadership: Inspiring and guiding individuals and groups
• Change Catalyst: Initiating or managing change
• Building bonds: Nurturing instrumental relationships
• Collaboration and cooperation: Working with others toward shared goals
• Team capabilities: creating group synergy in pursuing collective goals

HR FUNCTIONS AND EMOTIONAL INTELLIGENCE

The two HR functions would facilitate the organization to inculcate the emotional intelligence as

• Selecting people with high emotional intelligence
• Developing emotional intelligence in existing employees.

SELECTING PEOPLE WITH HIGH EMOTIONAL INTELLIGENCE

Bhattacharya & Sengupta (2007) .The emotional intelligence competencies have been as one of the key differentiators between the average and excellent executive. Conventional HR selection process which tends to focus on an applicant’s educational qualification, skills, experience and domain knowledge can hardly explain above mentioned differences. Keeping then view, hiring process must include emotional intelligence competencies which will not help an organization to predict the personal attributes of potential applicants but also predict to some extent the degree of potential of employee in the organization. Jacobs (2001) has proposed EI competencies which should be carefully considered while recruiting CEO, managers, professional, salespersons, human service workers etc. Goleman (2000) the organization when hiring CEO requires high intelligence and high emotional intelligence.

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